Timeliness: We strive to respond to customer inquiries and messages within 24 hours of receiving them, excluding weekends and holidays. And we will respond to all emails from customers who have purchased our product.
Resolution: Our goal is to resolve customer issues and concerns to the best of our ability. If a resolution cannot be provided immediately, we will communicate the steps being taken to address the issue and provide an estimated timeline for resolution.
Confidentiality: We treat all customer information with the utmost confidentiality. Any personal or sensitive information shared by the customer will be handled securely and in accordance with applicable privacy laws and regulations.
