Frequently Asked Questions About Kigo Movie One

Yes. We offer the free trial version of Kigo Movie One for you to test the program before purchase. You can use the free trial version to download the first 5 minutes of each video. To get the entire video, you need to purchase the full version.

Generally speaking, the email and code will be sent directly to your licensed email address. Please check that you have entered the correct email address when purchasing the software. Besides, please check your spam folder in your email. If you still can't find the registration code, please contact us via support@kigosoft.com.

1. Launch Kigo Movie One on your computer, and click the Key icon on the top right corner to open the registration dialog box.

2. Copy and paste the registration Email and Code in the registration dialog box. Then click the "Register" button.

1. Please make sure that you have downloaded the right program and the correct OS. The license for Windows version cannot be used on Mac version, and vice versa.

2. The registration code is case-sensitive. And, please do not add a blank at the beginning or the end of the word. We suggest you copy and paste the Email address and Code into the registration popup dialog.

3. If you subscribed to the yearly plan, you will need to use the new license to manually register the program again every year. Please check your mailbox/junk box and find out the new renewal license for registration.

4. Each license for one computer only. Any attempt to use the registration code on more than one computer will result in an invalid status.

Find the "Switch website" icon (a pattern with four squares) on the upper right corner of the program interface, then click it to change the download site.

Kigo Movie One gives you the flexibility to choose how subtitles are saved.

Internal subtitles: Embedded in the video file, offering broad compatibility. You can turn them on or off and choose from available subtitle languages.

External subtitles: Saved separately as SRT files, allowing you to customize the subtitle style, size, color, and more.

Hardcode subtitles: Permanently embedded into the video image, so they are always displayed during playback and cannot be turned off.

Kigo Movie One supports video downloads in up to 4K and 8K resolution, depending on the platform and source video. For example, YouTube videos can be downloaded in up to 8K, while supported platforms such as Netflix, Amazon Prime Video, Disney+ Hotstar, Hulu Japan, Paramount+, Discovery+, U-NEXT, Peacock, DMM, NHK+, and Crunchyroll currently support downloads in up to 1080p.

Too many people are currently using your account, causing the download to fail. Please check your stream plan limits and stop playing videos on other screens.

The video you want to download is not available in your country. Please make sure the video can be played on the web player.

The download process stopped because the computer screen was off. Please do not turn off the computer screen, sleep or hibernate your PC during the download process.

If you encounter the "Failed 1609" error while trying to download videos from Amazon Prime Video or Max, it's important to check if your computer supports HDCP. Please go to here to check the HDCP status. Click on the "V" icon and select "1.0" or another version from the drop-down list. Then, click on "Get HDCP Status" to check if your device supports HDCP-enabled content. If the result shows "HDCP is available for 1.0" or a similar message, it means that your computer is capable of downloading HD videos from Amazon Prime Video or Max. However, if you receive a message like "Argh! output-restricted," then you will only be able to download videos in medium or low quality.

If the probem persists, please contact the support team and provide the screenshot of the HDCP status result and log files for analysis.

Please ensure that the video link is copied from the details page, rather than the playback page. If the program cannot find the title by the URL, please try to search for the video using the title name.

If you cannot find a solution here, please feel free to contact the support team at support@kigosoft.com for further help.

Please make sure you are using the latest version of the program. Then, check whether the video you want to download can be played in your browser. If both are confirmed and the download still fails, please email us the following information for further investigation:

• What is your computer OS?
• Which streaming site are you downloading videos from? What is your current subscription plan? Which region does your account belong to?
• Are you downloading Movies or TV shows?
• Does this happen to certain videos or all videos? Please provide the title or URL of the video(s) you want to download.
• Please provide a full screenshot showing the error message.
• Please send us the log files. You can find them by clicking Menu > Open log file. A Logs folder will open; please send us all the files in that folder.

Once we have a solution, we will notify you as soon as possible. Thank you for your understanding!